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IVR Solutions

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. IVR solutions are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, credit card services, customer bookings & more. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR solutions or IVR services allows callers' queries to be resolved without the need for queuing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, their calls are often transferred to an agent. IVR solutions or services make for a more efficient system in which agents have more time to deal with complex interactions. The agents do not deal with basic inquiries that require yes/no responses or obtaining customer details.

Dove Soft, a leading IVR solutions provider helps setup your own IVR platform where you can host your own IVR services. We understand your needs and offer customized IVR solutions addressing your requirements and problems. We also custom develop IVR software solutions which will empower your business to reach new horizons and engage your customers.

Who Can Use IVR solutions?

IVR solutions can be practically implemented by any industry due to widespread advantages it delivers for the business organization. It is worth noting that industries like real estate have benefited to a great extent as they receive huge number of calls from people all over to know about their current real estate projects. We can setup the IVR system to automate the process in real estate companies. Call centers and BPO's- end to end solutions for setting up your new BPO business and managing existing ones Providers and content aggregators- intelligent solutions to deliver your content to a large audience Travel Services and Hospitality- give precise information to your customers and take your travel services to the next level Retail and Food Service- intelligent customer care service solutions for quick order, order tracking, etc.

Dove Soft has worked with a wide range of companies across different industry verticals and are capable of delivering the best of IVR solutions in a cost effective manner.

Benefits of Using IVR Solutions

  • Increased FCR (first contact resolution)

  • Increased customer service efficiency

  • Increased agent and company efficiency

  • Reduced cost on customer support

  • Increased professional approach

  • Increased customer satisfaction

IVR Solutions

Voice Service

Dove Soft provides advanced Voice SMS service - full-featured, comprehensive, easy to use solution for bulk voice call traffic to enhance your operations and assure better customer satisfaction. Personalize marketing campaigns, engage, motivate and persuade with our voice SMS services that take your reputation, revenues and operations that assure higher levels of user satisfaction. Dove Soft is your marketing partner, leveraging the immense power of reaching out to millions of users through our Voice SMS services at the lowest cost with our guarantee of quality services aligned with your business objectives.

IVR Solutions

Toll Free Number

A toll-free telephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free, free call, free phone, 800, 0800 or 1-800 numbers is identified by a dialing prefix similar to a geographic area code, such as 800. The specific service access numbers vary by country. Toll-Free service is very beneficial for all organizations in sales, support, CRM, survey, polls, subscription, accounts etc. Dove's Toll-Free number fits all you needs and business requirements.

IVR Solutions

Virtual Receptionist

A virtual receptionist is a person who performs the duties of an on-site receptionist while working in another location or it could also be an automated answering system that offers you a range of options to handle customers. Our virtual receptionist services will help you grow your business to its full capacity. Whether it’s through increased revenue, client retention or increasing your client base, our virtual receptionists can help. Our virtual receptionist services are designed with you in mind. It’s a responsibility we won’t take for granted.

IVR Solutions

Missed Call Alert Service

Missed Call Alert service provides the facility to the subscribers to get notified about the calls being made by the users in regard to their interest in a particular kind of product or service. It’s a special service designed for generating leads or providing service in a cost effective manner. Our missed call alert service is very useful service in today’s world. In this we provide a Toll Free Number which when dialed a caller number is registered & if required by our client a Auto Reply SMS is send to the caller.

Many businesses even today do not understand the value of IVR solutions / IVR services, which can bring to their company. Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective technology solution, which will significantly reduce costs and increase efficiency within any company.

Get in touch with us to know the best IVR solution suitable for your business, call us now!

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