Dove Soft delivers the full-featured, unique, business-ready, and customized cloud call center to cut your business cost and improve customer experience. Everything you need in a single cloud solution.
Sign up and get a number or plug your own number to our system. We’ll create your in-house
call center just in few minutes.No infrastructure or code needed.
Let your number run your business.
A virtual mobile number can handle multiple calls at once. Route calls to your multiple physical phone numbers.
No need to buy a new number. Make your mobile number a smart number just in seconds. Get all cloud call center features.
Make a better relationship with your customers with a tollfree number. let your callers connect with you at zero cost.
Secure customer’s identity. Phone proxy number helps you to secure yours and the caller’s phone number for better privacy.
Next-gen call center enables you to improve a caller satisfaction and empower your agents. You can also
customize your call center. Deliver exceptional customer experience like never before.
Record your own greeting or upload an audio. You can also customize voicemail by using TTS feature.
Place calls directly from your dashboard with just one-click. Connect with your customers at the right time.
Instantly organize audio conferencing calls at any time. Collaborate with your team and customers on the go.
Empower your agents with cloud telephony suite features. Increase efficiency by automating manual tasks.
Smart user-friendly IVR platform allows you to build your IVR in real-time. Create positive aroma among customers
Now customize your ideal call flow and create multi-level IVR with our powerful modules. Personalize the calling.
Route the call to your most qualified agent that meet caller needs to ensure the first call resolution.
Automate your dialing process to increase your agent productivity. Maximize outbound call volume.
Call center reporting redefined. Advanced and real-time tracking and analytics of your agent’s activities to measure your call center performance. See how your customers are being served. Dynamic dashboard will give the big picture.
Track conference call status, duration of conferencing, call start/end time. We make it easy to analyze the metrics.
Custom reporting lets you view hourly and daily traffic report of your call center. Make decisions based on this.
Need to track your data quickly? Call activities and agent’s reports will be sent to your email on-demand.
Track your call center and agent’s performance anytime, anywhere by using Sarv cloud telephony mobile app.
Learn how your agents are performing. We make it easy to track your agent’s custom report in seconds.
Gain real-time insights and monitoring of calls. Check the complete report of your previous calls.
Manage the way your call center run with intelligent CRM reporting. Everything is searchable in dashboard.
Keep an eye on your webhook responses report. Filter your report and download it in excel format.
A Manageable cloud call center to control your calls and improve customer experience. Manage a large volume of inbound calls and generate more sales opportunities. Better agent engagement and faster resolution.
Call logs enable you to track all your call details and history and see how efficient your call center is.
Distribute inbound calls to specific agent or department based customer data and IVR selection.
Bunch Id allows you to give a label to your customers. You can identify a customer when he/she calls.
Blacklist specific numbers of spammers and bots to save your time and energy. Shield your agents.
Here you can check all your call center statistics and call reports. You have all the control you desire.
Busy on another call? You can forward the calls to other agent’s number by using our modules.
Record live inbound or outbound calls. Stop or start live call recording. Listen your recordings anytime.
Monitor your agent’s live call to track customer service and understand your customer’s needs.
