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IVR Solutions

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IVR Solutions

IVR Solutions

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. Dove Soft is a best IVR solution provider that typically intends to serve high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, credit card services, customer bookings & more. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR solutions or IVR services allows callers' queries to be resolved without the need for queuing and incurring the cost of a live agent.

Benefits of Using IVR Solutions

  • Increased FCR (first contact resolution)
  • Increased customer service efficiency
  • Increased agent and company efficiency
  • Reduced cost on customer support
  • Increased professional approach
  • Increased customer satisfaction
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Dove Soft, a best IVR solutions provider helps setup your own IVR platform where you can host your own IVR services. We understand your needs and offer customized IVR solutions addressing your requirements and problems. IVR solutions can be practically implemented by any industry due to widespread advantages it delivers for the business organization. It is worth noting that industries like real estate have benefited to a great extent as they receive huge number of calls from people all over to know about their current real estate projects. We can setup the IVR system to automate the process in real estate companies. Call centers and BPO's- end to end solutions for setting up your new BPO business and managing existing ones Providers and content aggregators- intelligent solutions to deliver your content to a large audience Travel Services and Hospitality- give precise information to your customers and take your travel services to the next level Retail and Food Service- intelligent customer care service solutions for quick order, order tracking, etc.

IVR Solutions IVR Solutions

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