IVR - Dove Soft

Experience Powerful Call Center and Change The Game

Dove Soft delivers the full-featured, unique, business-ready, and customized cloud call center to cut your business cost and improve customer experience. Everything you need in a single cloud solution.

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Purchase a Business Number

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Track Call Center Performance

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Next-Gen Call Center

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Manage Your Call Center

Purchase a Business Number

Sign up and get a number or plug your own number to our system. We’ll create your in-house call center just in few minutes. No infrastructure or code needed. Let your number run your business.

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Virtual Mobile Number

A virtual mobile number can handle multiple calls at once. Route calls to your multiple physical phone numbers.

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Host Your Own Number

No need to buy a new number. Make your mobile number a smart number just in seconds. Get all cloud call center features.

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TollFree Number

Make a better relationship with your customers with a tollfree number. let your callers connect with you at zero cost.

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Phone Proxy

Secure customer’s identity. Phone proxy number helps you to secure yours and the caller’s phone number for better privacy.

Next-Gen Call Center

Next-gen call center enables you to improve a caller satisfaction and empower your agents. You can also customize your call center. Deliver exceptional customer experience like never before.

Voicemail

Record your own greeting or upload an audio. You can also customize voicemail by using TTS feature.

Click to Call

Place calls directly from your dashboard with just one-click. Connect with your customers at the right time.

Audio Conferencing

Instantly organize audio conferencing calls at any time. Collaborate with your team and customers on the go.

Empower Workforce

Empower your agents with cloud telephony suite features. Increase efficiency by automating manual tasks.

Live IVR

Smart user-friendly IVR platform allows you to build your IVR in real-time. Create positive aroma among customers

Customize Call Flow

Now customize your ideal call flow and create multi-level IVR with our powerful modules. Personalize the calling.

Skills-based Routing

Route the call to your most qualified agent that meet caller needs to ensure the first call resolution.

Auto Dialer

Automate your dialing process to increase your agent productivity. Maximize outbound call volume.

Track Call Center Performance

Call center reporting redefined. Advanced and real-time tracking and analytics of your agent’s activities to measure your call center performance. See how your customers are being served. Dynamic dashboard will give the big picture.

Conferencing Report

Track conference call status, duration of conferencing, call start/end time. We make it easy to analyze the metrics.

Traffic Report

Custom reporting lets you view hourly and daily traffic report of your call center. Make decisions based on this.

On-demand Report

Need to track your data quickly? Call activities and agent’s reports will be sent to your email on-demand.

Reporting on the Go

Track your call center and agent’s performance anytime, anywhere by using Sarv cloud telephony mobile app.

Track Agent’s Performance

Learn how your agents are performing. We make it easy to track your agent’s custom report in seconds.

Live Call Reporting/Monitoring

Gain real-time insights and monitoring of calls. Check the complete report of your previous calls.

CRM Report

Manage the way your call center run with intelligent CRM reporting. Everything is searchable in dashboard.

Webhook Response

Keep an eye on your webhook responses report. Filter your report and download it in excel format.

Manage Your Call Center

A Manageable cloud call center to control your calls and improve customer experience. Manage a large volume of inbound calls and generate more sales opportunities. Better agent engagement and faster resolution.

Call Logs

Call logs enable you to track all your call details and history and see how efficient your call center is.

Automatic Call Distribution

Distribute inbound calls to specific agent or department based customer data and IVR selection.

Bunch ID

Bunch Id allows you to give a label to your customers. You can identify a customer when he/she calls.

Inbound Call Blocking

Blacklist specific numbers of spammers and bots to save your time and energy. Shield your agents.

Powerful Dashboard

Here you can check all your call center statistics and call reports. You have all the control you desire.

Call Forwarding

Busy on another call? You can forward the calls to other agent’s number by using our modules.

Call Recording

Record live inbound or outbound calls. Stop or start live call recording. Listen your recordings anytime.

Call Monitoring

Monitor your agent’s live call to track customer service and understand your customer’s needs.